Privacy policy
Last updated: 9 November 2026
This policy explains what personal information Vnoxtel AI collects, why, who we share it with and the choices you have. It covers the portal at app.vnoxtel.ai and the Vnoxtel AI apps for Android and iPhone. Vnoxtel AI is run by VNOXTEL LLC, a Florida company ("we", "us").
Who this is for
Vnoxtel AI is a business service: companies use it to build AI voice assistants that answer and make phone calls for them. Our customers are businesses and the people who work for them. It is not meant for anyone under 18.
What we collect
- Account details: your name, business name, email address, password (stored only as a secure hash), phone number, time zone and, if you turn it on, your two-step verification setup.
- Billing details: the billing name, address, email and tax number you give us, your wallet and top-up history, and invoices. Card payments are handled by our payment provider: the card number goes straight to them, and we only see the card brand, last four digits and expiry date.
- What you build: your assistants' scripts, greetings, business hours, menus, knowledge files you upload, and lead lists (names, phone numbers, emails and notes about the people you want your assistant to call).
- Calls: for calls your assistants handle we keep the phone numbers, time and length, a written transcript, a summary, anything the assistant took (an order, a booking, a message) and, where your settings ask for it, a recording.
- Microphone (test calls): when you press Start on a test call, the app or browser uses your microphone so you can talk to your assistant. The audio is streamed to us and processed live; we do not store it as audio. The written transcript of the test call is kept like any other call. The microphone is used only during a test call you start.
- Technical data: sign-in times, IP addresses and an audit log of important account actions, kept for security and to stop fraud. We use one cookie to keep you signed in. We do not use advertising or third-party tracking cookies.
Why we use it
- to run the service you signed up for: answer and place calls, show you your calls, bill you;
- to keep accounts secure and to prevent fraud, robocalls and misuse of phone numbers, as US telecom rules require;
- to email you about your account (sign-in links, low balance, receipts) and to answer you when you contact us;
- to meet legal duties, for example tax records and responding to lawful requests.
We do not sell your personal information, and we do not use it for advertising.
Who we share it with
Only with companies that help us run the service, under contracts that limit them to that job:
- Hosting: our servers are in the United States.
- Phone calls and numbers: licensed telecom carriers, such as Sinch and other US and international wholesale voice carriers, which connect calls and provide phone numbers.
- Speech and AI: Deepgram (speech recognition and voices), OpenAI and Anthropic (the AI that writes the assistant's replies and powers the in-portal helper), and ElevenLabs (some voices). They receive the call audio or text needed to produce the answer.
- Payments: our card payment provider, and banks or blockchain networks when you pay by transfer or USDT.
- Email: our email provider, to send account emails.
We may also disclose information when the law requires it, for example to answer a valid court order or a telecom traceback request about an illegal call.
Callers and the people you call
When your assistant talks to someone, you (our customer) decide why that call happens, and we process the call for you. You are responsible for having the right to call the people on your lead lists and for telling callers about recordings where the law requires it.
How long we keep it
We keep your information while your account is open. When you delete your account we delete your information within 30 days, except invoices and payment records that the law requires us to keep, which are kept only for as long as it requires.
Your choices and rights
- Delete your account: in the app or portal, open My account and choose Delete my account, or see how to delete your account.
- See, correct or get a copy of your information: most of it is on your account pages; for anything else email sales@vnoxtel.com.
- Microphone: you can turn the microphone permission off at any time in your phone's settings. Test calls then will not work, everything else does.
Security
Connections are encrypted (HTTPS). Passwords are stored only as hashes, two-step verification is available, and access to customer data inside Vnoxtel is limited and logged.
Changes
If we change this policy we update the date at the top, and tell you by email or in the portal when the change matters.
Contact
VNOXTEL LLC, 7901 4th St N #28305, St. Petersburg, FL 33702, USA · sales@vnoxtel.com